Perception Mapping offers an accurate, timely and inexpensive system of staff perception surveys customized to identify the “black spots” affecting performance in different business environments.

Independent journalist Rachel Donkin spoke to two of Perception Mapping’s clients: software giant Computer Sciences Corporation (CSC) and WorkCover NSW, the state government authority responsible for regulating safety in the workplace in NSW.

Maps are customised by the Perception Mapping team and after they are completed, results and suggestions for improvement are collated and returned to the client organisation within a scheduled time frame, often in less than 24 hours.

WorkCover NSW has used Perception Mapping surveys since 2004, when the government authority first assessed staff opinion of WorkCover’s change management processes and the existing culture at the organisation.

WorkCover’s David Mahon says Perception Mapping was attractive to WorkCover because of the speed, simplicity and value for money that the survey method offered.

Computer Sciences Corporation’s Christiane Moloney says cost was a deciding factor when CSC chose to use Perception Maps in October last year.

CSC surveyed all 150 staff in the company’s Finance and Administration division on areas such as staff satisfaction and productivity.

Cheap, very fast, and very attractive, with well-presented results.

Christiane says CSC had previously used costly, time-consuming commercial surveys and smaller, internal staff satisfaction surveys, which she says were impractical because the company did not have the time or resources to compile the results within a relevant time frame.

“I was looking for a survey that we didn’t have to manage,” she says.

“[Perception Mapping] was very cheap, very fast, and very attractive, with well-presented results.”

PM staff recently worked with executives and staff at the Shire of Plantagenet and chief executive officer Rob Stewart says the Shire intends to use them again in the future to liaise with community groups as an alternative to more expensive, generic surveys.

“Going out and doing a full sensus — which we did three years ago — is very expensive and you don’t necessarily get the statistically significant sample you’re [looking for],” he says.

The best way of getting started with Perception Mapping is to start a confidential, obligation free discussion.

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